You may send a new order in one of the following ways (we do not accept orders by phone):
1. Place your order directly on our website.
2. Email your Purchase Order to email@example.com (United States) or firstname.lastname@example.org (other countries).
3. If you do not have a PO and will pay using a credit card, please email email@example.com. Please be sure to include your billing and shipping addresses, catalog numbers and/or quote number (if applicable), reference number, and your contact information. Our customer service team will call to obtain the credit card information.
Note: If you have any other questions about our products, you can contact us in these three ways: 1. Directly leave a message on our website; 2. Send an email to firstname.lastname@example.org (United States) or email@example.com (other areas) ; 3. Directly call +1 2404726069 (United States) or +86-027-65528241(other countries).
The following information must be included in each order:
You will receive a separate Sales Order Confirmation within 24 hours when you submit your order.
We will send you an invoice after receiving your order. We accept multiple ways of payment.
1. In the United States
An invoice will be sent to you through email, and you can pay by debit card and credit card according to the invoice. We support diverse types of credit cards, such as Apple Pay, visa, master, American Express, etc.
2. In other countries
You can only pay by Wire Transfer according to the invoice.
Note: Wire Transfer Fees should be paid by customers
To request order status, please directly email firstname.lastname@example.org (United States) or email@example.com (other countries). You must have the catalog# and/or Sales Order No. available.
Once your products are ready to be shipped, the tracking number will be sent to your email and you can follow up the express process.
This policy only applies to products that are sold directly from Yeasen to the international market, excluding China.
1. Products you no longer want before shipping
If items are ordered incorrectly, you may remove the items from your order and request a refund within 3 calendar days from the day you place the order, which will be subjected to a 20% return charge on the items plus any handling and packaging costs.
Note: Once incorrectly ordered items have been shipped out, Yeasen does not permit refunds for them.
2. Products damaged or defective
If an item arrives damaged or defective, please contact us within 5 calendar days from the date of receipt so we can correct this problem immediately.
3. Products sent to you in error
If you receive an incorrect item, please contact Yeasen within 5 calendar days from the date of receipt of the item. Please keep the item in the original packaging and store it according to the instructions in the manual. We will get back to you promptly and make sure you receive the correct product at the earliest time.
4. Products not working as expected
If a product does not perform as described in the manual please inform us within 1 month from the delivery. Our technical support will examine the details of your protocol to determine the causes of the problem. For protocol problems, we will give you professional advice. For product problems, we will resend another item or offer a refund.
For any other questions, please contact us by phone or email.
In the United States
209 Perry Pkwy, Suite 13, Gaithersburg, MD 20877
Tel: +1 2404726069
In other countries (excluding China)
East Lake New Technology Development Zone, Wuhan, 430075